Groomer Agreement

Last updated: 26 September 2026 · Version 2.0

1. Who this agreement is between

This agreement is between Mongezi Jele, a sole proprietor trading as InsightArc and Groomr ("Groomr", "we"), and you, the person or business applying to take bookings on Groomr as a Groomer ("you"). It applies together with the Terms of Service, the Refund & Cancellation Policy and the Privacy Policy. You accept it by ticking the box when you apply.

2. Your relationship with Groomr

You are an independent contractor, not an employee, agent or partner of Groomr. You decide your own prices, hours and working methods, and you are responsible for your own equipment, tax, UIF or other statutory contributions, licences and insurance.

3. Applying and verification

To be approved you must give us a valid South African ID (or passport), proof of address no older than 3 months, and a police clearance certificate no older than 6 months. A business registration document is optional. By applying you consent to us checking these documents and your identity, as described in the Privacy Policy. We may approve or decline any application. If you give false or someone else's documents, your application or account will be closed permanently and we may report it to the South African Police Service.

4. Money: prices, commission and payouts

• You set the price for each service. The price you set is what the Customer pays — Groomr doesn't add fees on top. • Groomr keeps a 15% commission on each completed booking. You receive 85%. • Customers pay Groomr when they book. We hold the payment until you tap Finish on the booking. • Customers have 24 hours after a groom to report a problem. We pay your earnings by EFT to your nominated bank account within 3 business days after that 24-hour window closes, unless a complaint about that booking is open. • We may change the commission rate by giving you at least 30 days' written notice. Bookings already paid for keep the old rate. • You are responsible for declaring your earnings and paying your own tax.

5. Cancellations — what you receive

The Refund & Cancellation Policy decides what the Customer is refunded. For you, that means: • Customer cancels 24 hours or more before: you receive nothing, and the slot is free again. • Customer cancels 12–24 hours before: you receive 85% of half the booking price as a cancellation fee. • Customer cancels less than 12 hours before, or is a no-show: you receive 85% of the full booking price. • You cancel, or don't arrive within 30 minutes without telling the Customer: the Customer gets a full refund and you receive nothing. • Load shedding, severe weather or similar events: the Customer gets a full refund or reschedules; no fee is paid. If you arrive and can't groom because nobody is there, you can't safely get in, or the pet can't be groomed safely because of something the Customer didn't disclose, tell Groomr straight away — before you leave — with your reasons and a photo or message where possible. It is then treated as a Customer no-show.

6. Complaints and refunds after a groom

If a Customer reports a problem within 24 hours, we'll ask for your side before deciding. If we decide a Customer should be refunded for a groom that wasn't delivered as booked, that amount (less our commission on it) is deducted from your held or future earnings. We'll tell you before we do this, and show you the evidence. Where possible we'll first give you the chance to fix the problem at no charge to the Customer.

7. Your obligations

You agree to: • groom professionally, safely and humanely, in line with the Animals Protection Act 71 of 1962; • keep your profile, services, prices and availability accurate; • arrive on time, and tell the Customer and Groomr as early as possible if you can't; • tell the Customer before you start if a pet needs something different from what was booked (for example a short clip because of matting), and not charge more than the booked price without their agreement through Groomr; • tell Groomr immediately if a pet is injured in your care, and help the Customer get it treated; • use Customers' personal information only to carry out their booking, and not keep or share it for anything else; • not ask Customers you met through Groomr to book or pay you outside Groomr.

8. Insurance and responsibility for the groom

You are responsible for the grooming services you provide and for the animals in your care. Groomr does not provide insurance for you, your equipment or the animals you groom. We strongly recommend public liability and animal-in-care cover. You indemnify Groomr against claims by Customers or others arising from your services or conduct, except to the extent the claim was caused by Groomr's own negligence.

10. Ending this agreement

You can stop using Groomr at any time and delete your account in the app or at groomr.co.za/delete-account. You'll need to complete or cancel upcoming bookings and withdraw your balance first. We may suspend or close your account if you break this agreement, harm or endanger an animal or person, receive repeated well-founded complaints, cancel bookings repeatedly, or if the law requires it. Money owed to you for completed bookings will still be paid, less any refund deductions under section 6.

11. Privacy

We process your personal information — including your ID number, documents and bank details — as described in the Privacy Policy at groomr.co.za/privacy. ID numbers and bank account numbers are stored encrypted, and your verification documents are kept for five years after your account closes, then deleted.

12. Changes and governing law

We may update this agreement by giving you at least 30 days' notice by email. This agreement is governed by the laws of South Africa, and the courts of South Africa have jurisdiction.

Business details

Owner: Mongezi Jele
Legal status: Sole proprietor
Trading as: InsightArc, Groomr
Email: hello@groomr.co.za
Phone / WhatsApp: 082 717 1448
Website: groomr.co.za
Information Officer: Mongezi Jele — hello@groomr.co.za